Sometimes you find the website hosted with us unaccessible, and there is no update on our Status page considering the server issues.
More than that, you are not able to access cPanel and webmail. The links https://your-domain.com/cpanel is receiving the error ‘Server connection timed out’. What is happening?
Most likely, your external IP address was blocked by Firewall.
Firewall is a set of devices designed to protect networks from unauthorized access while permitting legitimate communications to pass. Due to security reasons, we have installed a Firewall on our servers, too.
In case of 10 failed login attempts from your IP-address it gets temporary blocked for 10 minutes. If more failed logins are detected during this period IP gets blocked permanently.
So, if you find yourself not being able to connect to the website, cPanel and webmail from a certain computer, most likely you have triggered the Firewall rules. Please contact our Support
and we will gladly unlock your IP. Your external IP-address can be found here